Comprehensive Benefits Package   •   Tuition Discounts   •   Career Advancement    

 

SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.

 

Overall Function:

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.

Essential Functions:

• Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.


• Conducts facility coverage visits as assigned in compliance with Department of Aging policy.


• Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.


• Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.


• Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.


• Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.


• Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.


• Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.


• Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.


• Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.