Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

 

Essential Duties & Responsibilities:

• Maintain a friendly and warm demeanor at all times.


• Obtain all necessary information when taking room reservations.


• Monitor all V.I.P. and special guest requests.


• Fully comprehend and execute all relevant phases of the front desk computer system.


• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.


• Be aware of all rate packages and promotions currently in effect.


• Be familiar with all in-house groups. Be aware of all black out and restricted dates.


• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.


• Process guest payments.


• Being a source of information to guests on various matters such as transport and restaurant advice.


• Explain all amenities to guests at check-in.


• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.


• Answer all guest inquiries in a timely and professional nature.


• Adhere to Brand standards and company policies.


• Performs other duties as assigned.