Summary: Operates electronic surveillance equipment and observes patrons and employees participating in gambling activities to detect infractions of house rules and gaming regulations.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Performs electronic and visual surveillance of slot floor, casino cage, count rooms and other areas designated for surveillance.
- Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations.
- Proactively keeps up to date with any known cheats and undesirables to keep them off property.
- Knows the procedures of all other departments involved in the handling of company assets and ensure these procedures are adhered to.
- Completes all reports in a timely fashion with accuracy and professionalism.
- Testifies in court as required
- Notifies shift managers according to established standards of suspicious or illegal activities.
- Cooperates with regulatory personnel and agencies as directed.
- Performs other duties as assigned.
Qualifications:
- Must be 18 years or older.
- High school diploma or equivalent.
- Two or more years related experience; or equivalent combination of education and experience.
- Knowledge of electronic surveillance systems software preferred
- Good computer skills preferred.
- Good verbal and writing skills.
- Must be able to work in pressure situations and be self motivated.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel.
- Must be able to work in pressure situations and be self motivated.
- Must possess sound and mature judgment.
- Available to work flexible shifts, weekends and holidays.
- Able to interact with others while maintaining a positive and courteous demeanor.
- Must occasionally lift up to 25 pounds.