Description

StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve.

Procedure Schedulers are responsible for primary phone answering in a timely manner, taking accurate and concise messages, and directing calls appropriately within the company.

Requirements

Example Duties (List does not include all duties assigned):

• Answers incoming phone calls in a prompt, courteous and helpful manner. 
• Directs all calls to appropriate areas and / or extensions.  
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.  
• Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.  
• Verifies and updates necessary information in the medical records / database.  
• Maintains computerized scheduling and follows office scheduling policies.  
• Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)  
• Communicates general clinic information, when appropriate. 
• Responds to emergency calls according to established procedure and sound judgment.  
• Uses paging system according to procedure.  
• Responsible for communicating telephone system inefficiencies or repair needs.  
• Responsible for preparing next day paperwork.  
• Assists with charge entry, and /or coding issues.  
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested.  
• Attends meetings as required.  
• Maintains strictest confidentiality both internally (with other StatCare employees) and externally (with the public). 
• Adheres to the corporate compliance plan and policies.  
• Performs related work as assigned.  

Knowledge, Skills, and Abilities:

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Knowledge of computer systems and applications.
• Knowledge of medical office procedures.
• Knowledge of spelling, grammar and punctuation needed to record messages.
• Knowledge of computer systems and applications.
• Ability to work in a fast-paced environment and multi-task. 
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to work effectively with physicians, patients, staff and the public. 
• Ability to establish priorities and coordinate work activities.