HiringCafe
Posted 1mo ago

Client Success Manager, BPO Back Office

@ Datamark
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El Paso, Texas, United States
$69k/yrOnsiteFull Time
Responsibilities:Client relations, Performance monitoring, Strategy alignment
Requirements Summary:Bachelor’s degree; 3+ years in back office BPO with 2+ years in relationship management; CRM (Salesforce); strong communication, analytical, and problem-solving skills; travel up to 30%; authorized to work in the U.S.; no visa sponsorship.
Technical Tools Mentioned:Salesforce, Microsoft Office
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Job Description

Client Success Manager - Back Office BPO

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our team is supportive, engaged, and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Manager and contribute your expertise in a role where your impact truly matters!

As a Client Success Manager specializing in BPO Back Office, you will serve as the primary point of contact for our clients, ensuring that our back office operations are aligned with and exceed client expectations. Your role will be crucial in maintaining high service standards while identifying areas for improvement and fostering account growth.

Key Responsibilities:

  • Client Relationship Management: Build and sustain robust relationships with key clients, addressing their concerns and ensuring their satisfaction with our BPO services.
  • Performance Monitoring: Analyze back office operations metrics to ensure service level agreements are met and seek opportunities for enhancements.
  • Collaborative Strategy: Collaborate with internal teams to align services with client goals and capabilities while also identifying opportunities for additional sales.
  • Proactive Communication: Regularly engage with clients to provide updates, gather feedback, and discuss potential new sales opportunities.
  • Action Planning: Develop and implement strategic action plans that drive client engagement and optimize account growth in back office operations.