About the Department

The City of Cullman will provide equal employment and advancement opportunities to all individuals. Employment decisions for the City of Cullman will be based on merit, qualifications, and abilities. Equal opportunities are provided regardless of race, color, religion, sex, national origin, age, disability, or other characteristics protected by law. The City of Cullman will provide reasonable accommodation for qualified individuals with known disabilities.

The Administrative Clerk performs clerical, customer service and recordkeeping duties to support the day-to-day operations of the City of Cullman Water and Sewer Department. This position assists with billing, service requests, data entry, and departmental communication to ensure accuracy of water and sewer accounts. This position involves complex and diverse clerical duties, requiring a high degree of accuracy in documentation and administrative support. 

Position Duties

(Not all duties listed are performed in every position; additional related tasks may be assigned.)

• Cross trains to obtain the ability to perform all clerical jobs and responsibilities in the water and sewer department office 
• Responds to customer inquiries regarding water bills, service connections, payments and consumption
• Provides high-quality service by responding to customer inquiries in person, via telephone, and through email with professionalism and efficiency
• Processes service requests such as new connections, disconnections, meter checks and leak reports 
• Calculates fees, processes payments, issues receipts, reconciles daily fees and submits financial records to the appropriate department
• Maintains and updates customer account information, address changes, any approved adjustments and service requests
• Assists with cutoffs, late notices and other billing concerns as needed
• Schedules and maintains appointments and assigns service calls
• Receives, records and forwards complaints to the proper personnel
• Digitally prepares purchase requisitions, memos, reports and correspondence from drafts, rough notes, dictating machines and/or oral instructions
• Sorts, distributes and files incoming mail as required
• Must be able to collaborate effectively with the Billing Department regarding cutoffs, late notices, and any additional concerns associated with water and sewer billing when the Office Manager is not available
• Prepares reports, including but not limited to, ADEM, payroll forms, bills, or billing requests as may be required by the water and sewer department when the Office Manager is not available
• Performs other duties as determined by the supervisor

Minimum Qualifications

• High school diploma or equivalent; Associate degree preferred
• Clerical and customer service experience required
• Experience in a utility or municipal environment preferred
• Experience with standard bookkeeping practices preferred
• Must have a valid Alabama Driver’s License

Other Qualifications

• Represents the City of Cullman with integrity, professionalism, and respect
• Demonstrates strong written, digital, and verbal communication skills
• Excellent organization skills, multitasking ability, attention to detail, and problem-solving skills
• Accuracy in numerical data entry and financial handling, (including solving relatively complex mathematical computations and tabulations accurately)
• Works collaboratively with City personnel and the public
• Basic knowledge of governmental/community operations, and business organizations/resources
• Ability to make decisions according to regulations and established policies
• Must be able to work with various filing systems, including computer-based systems and software
• Must be reliable and punctual
• Ability to work both independently and with a team

Working Environment:

The work environment is typically indoors in a well-lit, climate-controlled office setting. 

Physical Demands:

• Must be able to sit, stand, walk, stoop, and lift up to 40 pounds.
• Works a minimum of 40 hours per week; nights and weekends may be required based on events and special projects.