Description
The Owner Relations Manager is a friendly, organized, and hard-working individual with versatile customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires someone who works well in a team setting while being independent and self-motivated, with the ability to stay on task without needing micromanagement.
Areas of Responsibility and Duties
Primary Responsibilities:
- Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
- Onboarding & Property Management: Oversee the entire onboarding process of new homes, from agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
- Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
- Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
- Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.
Key Responsibilities Include:
- Touring properties to gain in-depth knowledge of each home.
- Building and maintaining strong, lasting relationships with homeowners, with a focus on owner retention.
- Becoming knowledgeable about Summit County Mountain Retreats' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes.
- Collaborating with homeowners to gather and document property information such as amenities, policies, check-in procedures, and local area attractions, to create comprehensive guest books for each home.
- Coordinating with Maintenance and Operations teams to ensure all tasks are completed efficiently.
- Liaising with HOAs or on-site property managers to understand and communicate all aspects of guest check-in, snow removal, and general property upkeep.
Benefits:
Medical, Dental, Vision, Life Insurance, 401K, PTO, Holiday Pay.
Requirements
Qualifications
- The ideal candidate is a detail-oriented, organized self-starter who is comfortable managing multiple tasks simultaneously and engaging directly with homeowners.
- Availability to work weekends, on call shifts, and holidays in the office as required.
- Valid driver’s license.
- Reliable transportation to and from work.
Schedule:
This position is a full-time, year-round, position located in Breckenridge, Colorado. Scheduled days based on business needs. Weekend work is required. Holiday work may be required based on business needs.
As part of our application process, we invite you to complete the Culture Index survey. This survey helps us understand your unique strengths and how you may fit into our team culture. It doesn’t take a lot of time to complete, and we kindly ask that you do so at the same time you submit your application to ensure a smooth and efficient process.
Culture Index Survey Link --> CI Link
Summary
If you’re enthusiastic, service-oriented, and ready to be part of a thriving team, we want to hear from you! Join us at Summit County Mountain Retreats, LLC. and help create unforgettable experiences for our guests while building a fulfilling career.
At Summit County Mountain Retreats, we’re proud to be an industry leader in vacation home rental management, offering an established and growing collection of beautiful vacation homes throughout the Summit County, Colorado area. We believe that property management is best done locally, and our dedicated teams work every day to raise the bar on service—both for our Owners and our Guests.
Summit County Mountain Retreats is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Summit County Mountain Retreats makes hiring decisions based solely on qualifications, merit, and business needs at the time.