HiringCafe
Posted 3w ago

Player Engagement Agent - Korean/English - Remote

@ Keywords Studios
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Katowice, Silesian Voivodeship, Poland
RemoteFull Time
Responsibilities:Deliver support, Investigate inquiries, Provide translations
Requirements Summary:Korean (C1-C2) and English (B2+), strong communication, customer support experience, knowledge of CRM tools, ability to work remotely, weekend availability, interest in gaming.
Technical Tools Mentioned:Zendesk, Helpshift, Google Workspace, MS Office, Macros
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Job Description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.聽

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.聽 Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.聽

Join us in our mission to build engaging player communities and offer outstanding experiences! 馃幃馃敟


Role overview

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 馃殌馃敟