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Security First Managers, LLC is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Security First Managers, LLC complies with all applicable laws regarding non-discrimination and equal opportunity employment.
Customer Support Specialist
Department:
Customer Support Office:
Ormond Beach Office
Location:
Ormond Beach, FL
Workplace Type:
Hybrid
Ability to work hybrid after probationary period
Summary of Position:
Provides an exceptional customer experience to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR). Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.
Minimum Requirements:
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience
- OR an equivalent combination of education, certification, training, and/or experience
Certifications and Licenses:
�May be required to possess a valid state of Florida driver�s license
�Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
Preferred Qualifications:
-Prior property & casualty underwriting experience
-One (1) year industry experience
-Bilingual (English / Spanish)
**Opportunity to work remote based on location. Must reside in Florida**
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