RealmOne is the GOAT - where your career can reach the greatest heights!

RealmOne was built on the principle that people matter first and foremost.  We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth.  We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals.  

Join us on this journey as we execute this new mission-critical contract providing Cybersecurity Expertise and Risk Management!

Your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through Application Engineers, Database Engineers, Information Systems Security Engineers, Network Engineers, Software Engineers, System Administrators, Systems Engineers, Technical Writers by improving, protecting, and defending our Nation’s Security 

Job Description:

• Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 1 System Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Perform periodic vulnerability scans of systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Qualifications:

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Two (2) years of experience with Service Management (ITSM) is required.
• One (1) year of experience with ServiceNow Technology platform is required. (An additional two (2) years of experience may be substituted for the ServiceNow platform experience.)

Certifications:

• Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.

Position requires active Security Clearance with appropriate Polygraph