About the Department

This Municipal Associate position is responsible for a variety of duties and reports to the Operations Coordinator. The employee would typically work a 4 hour shift; however; work hours may vary and may include weekends.

Position Duties

The list is not intended to be all-inclusive nor exclusive, but is intended to provide examples of typical duties performed.

• Greet guests as they enter the facility.
• Knowledgeable of equipment and how to fully operate the park.
• Supervise and ensure the safety of all park guests
• Test and document water levels on a routine basis and maintain appropriate chemical to water ratios
• Enforce facility policies and procedures
• Check in pavilion rental guests
• Provide information for memberships and programs.
• Answer phone calls and routine questions.
• Register guests for memberships and programs.
• Perform daily cleaning tasks as assigned (complete check list).
• Assist with activity programs as needed.
• Assist with room set up for programs.
• Provide friendly customer service to patrons.
• Other duties as assigned.
• Must be available to work assigned hours which may include evenings, weekends, and holidays.
• Establishes and maintains effective work relationships with others.

 Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; 
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; 
• Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; 
• Leadership - Inspires respect and trust; 
• Ethics - Works with integrity and ethically; Upholds organizational values; 
• Organizational Support - Follows policies and procedures; 
• Accountability - Takes responsibility for own actions; 
• Professionalism - Treats others with respect and consideration regardless of their status or position; Quality - Looks for ways to improve and promote quality.           

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be available to work assigned hours which may include evenings, weekends, and holidays.

Education/Experience:
High school diploma or general education degree (GED) is preferred.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability: 
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving variables in standardized situations.

Computer Skills: 
Basic computer skills needed.  

Other Qualifications

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and smell.