Description

OUR VISION: To Build a Thriving Community for ALL.

If our Vision resonates with you, if you have a passion for serving others, and if you have a growth- mindset, Metrocrest Services might be an ideal fit for you. We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving our neighbors in need.

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees who exist to carry out our Mission to empower individuals to achieve self-sufficiency and foster independence.

Our Core Values are principle-based tenets that guide our actions, behaviors, and decisions and are necessary in our effort to achieve our Mission and drive our Vision. Our Core Values are:

Start with a “YES” Attitude: Working together to find solutions

Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions

Be Kind: Make a choice to be kind to ALL through empathy and understanding

Choose Joy: Joy is an attitude. Pursue it every day

Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

You’ll Love Working Here Because We…

Have a warm, caring work environment and culture
Communicate and collaborate as a team
Are passionate about our team members and those we serve
Have a leadership team that wants to do the right thing and is open to new ideas

The Opportunity

The Economic Mobility Coach partners with individuals and families to build sustainable pathways out of poverty using the EMPath Mobility Mentoring® model. Through strengths-based coaching, data-informed goal setting, and accountability, the coach supports participants in advancing across key domains of economic stability including employment, income, housing, financial capability, education, and well-being.

Unlike traditional case management, this role focuses on participant-driven goals, executive functioning skill development, and long-term economic mobility. The Economic Mobility Coach serves as a guide, accountability partner, and advocate - helping participants identify barriers, access resources, and build the skills and confidence necessary to achieve lasting self-sufficiency.

Requirements

Minimum Qualifications

Bachelor’s degree in social work, human services, psychology, education, public administration, or a related field OR equivalent combination of education and relevant experience.
Bilingual English/Spanish
Minimum 2 years of experience working with individuals or families experiencing economic hardship in roles such as case management, coaching, workforce development, or social services.
Demonstrated ability to support individuals in setting and achieving personal or professional goals.
Experience working with diverse populations in a community-based or nonprofit setting.
Strong interpersonal communication skills and ability to build rapport quickly.

Preferred Qualifications

Experience using the EMPath Mobility Modeling® framework or other mobility-focused coaching models.
Training or certification in motivational interviewing, coaching, or executive functioning development.
Experience in workforce development, financial capability, housing stability programs, or education pathways.
Experience using data-driven coaching tools or participant progress tracking systems.
Knowledge of community resources related to employment, housing, healthcare, and financial stability.

Major Responsibilities and Duties

Participant Coaching and Mobility Planning

Provide one-on-one mobility coaching using the EMPath Mobility Modeling® framework to support participants in setting and achieving long-term economic mobility goals.
Facilitate structured coaching conversations that focus on strengths, motivation, and executive functioning skill development.
Collaborate with participants to develop individualized Economic Mobility Plans with measurable milestones across mobility domains.
Monitor participant progress using mobility metrics and data tools associated with the EMPath Mobility Modeling® framework.
Help participants identify barriers to mobility and develop actionable strategies to overcome them.

Resource Navigation and Coordination

Connect participants with appropriate internal and external resources including employment services, education programs, housing assistance, healthcare access, and financial capability services.
Maintain working knowledge of community resources and referral pathways.
Collaborate with internal program teams and community partners to ensure coordinated service delivery.

Data Tracking and Outcome Measurement

Maintain accurate participant records and progress updates in designated case management systems.
Track participant outcomes related to employment, income, education, housing stability, and financial capability.
Use data to guide coaching conversations and identify opportunities for program improvement.

Participant Engagement and Retention

Build trusting, respectful relationships with participants that promote accountability and sustained engagement.
Encourage consistent participation through follow-up, goal reinforcement, and celebration of progress.
Support participants in developing confidence, resilience, and decision-making skills.

Program Collaboration

Participate in team meetings, training sessions, and professional development related to the EMPath Mobility Modeling® framework.
Contribute insights to improve program strategies and participant outcomes.
Support outreach or recruitment efforts when appropriate.

Compliance and Documentation

Ensure participant documentation meets program, funding, and regulatory requirements.
Protect participant confidentiality and adhere to organizational policies and ethical standards.

Program Context

Mentoring typically involves longer-term relationships, often spanning several years, to ensure sustainable mobility.
Mentors focus on measurable gains, such as increased Bridge scores, employment at family-sustaining wages, and long-term residential stability.

Key Skills and Competencies

Understanding of economic mobility, poverty dynamics, and barriers to self-sufficiency.
Knowledge of or ability to learn the EMPath Mobility Modeling® framework.
Strong coaching and motivational interviewing skills.
Ability to build trust with individuals from diverse backgrounds and life experiences.
Strong problem-solving and goal-setting facilitation skills.
Ability to support participants in developing executive functioning skills such as planning, prioritization, and decision-making.
Cultural humility and trauma-informed communication skills.
Ability to navigate complex issues with sound reasoning while maintaining a trauma-informed and trust-centered orientation.
Capability to help participants strategize around potential barriers and think through options for additional resources.
Effectiveness in communicating with diverse audiences, from participants to external stakeholders and program partners.
Ability to maintain professional boundaries while demonstrating empathy and support.
Strong organizational and documentation skills.
Proficiency with case management software and basic data tracking tools.

Expected Outcomes: First 6-12 Months

First 90 Days – Learning and Relationship Building

Complete training in the EMPath Mobility Modeling® framework and Metrocrest Services program processes.
Develop strong working relationships with program staff, community partners, and support services.
Build a caseload of participants and begin establishing trust-based coaching relationships.
Demonstrate ability to conduct structured coaching conversations that focus on strengths, goal setting, and accountability.
Accurately document participant interactions and progress in the program’s data system.

3–6 Months – Effective Coaching and Participant Progress

Maintain consistent coaching engagement with assigned participants.
Support participants in developing clear mobility goals and individualized action plans.
Help participants identify and overcome barriers related to employment, income stability, education, housing, or financial capability.
Demonstrate effective use of EMPath Mobility Modeling® tools to measure progress across mobility domains.
Achieve strong participant engagement and retention within the program.

6–12 Months – Effective Coaching and Participant Progress

Participants demonstrate tangible progress toward economic stability, such as:
Increased or more stable employment
Advancement in education or workforce training
Improved financial capability or savings
Greater housing stability
Maintain high-quality coaching relationships that empower participants to take ownership of their goals.
Contribute insights and feedback to improve program practices and participant outcomes.
Demonstrate strong collaboration with internal teams and community partners to support participant success.
Consistently maintain accurate data tracking and documentation aligned with program and funding requirements.

Work Environment

The activity for this position requires the employee to work onsite and at times, in the community.
Ability to move, transport, position, and lift up to 15 pounds as needed.
Ability to remain in a stationary position such as standing or sitting for up to 8 hours per day.
Ability to walk, move, and/or traverse as needed.

Reporting Relationship

The Economic Mobility Coach reports directly to the Manager of Economic Mobility.

Pay Range

Salary commensurate with qualifications.

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.

ECONOMIC MOBILITY COACH