About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Company Culture

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking.  These values are the foundation of Lucent Health.

Honest

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build andmaintaintrust by consistentlydemonstratingreliable behavior

Ethical

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking

• Consistency: meet or exceed deadlines,maintaininghighproductivitylevels
• Proactiveness: take initiative to tackle challenges without waiting to be asked 
• Willingness: voluntarily offer toassistinadditionalprojects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

SUMMARY

The Mailroom Administrator plays a critical role in supporting Lucent’s healthcare operations, ensuring the timely and accurate handling of sensitive claims-related documentation. This position serves as a central point of coordination, interacting regularly with team members, managers, directors, executive leadership, and external clients. Given the impact on claims processing and regulatory expectations, strict adherence to timelines, accuracy, and confidentiality is essential.

Success in this role requires strong attention to detail, organization, and the ability to work independently in a fast-paced, deadline-driven environment. Consistent attendance, reliability, and accountability are critical, as performance in this role directly affects client satisfaction, compliance standards, staff productivity, and overall operational efficiency.

RESPONSIBILITIES

• Process all incoming and outgoing mail, including opening, sorting, batching, and distribution in accordance with established timelines 
• Scan claims and upload documentation into SDS with a high degree of accuracy and timeliness 
• Route scanned documents to appropriate processors (e.g., CNF, COB, Pre-Ex, CV) to ensure prompt adjudication workflows 
• Retrieve and provide claim copies upon request within defined service levels 
• Respond to client requests in a timely and accurate manner, ensuring clear communication and resolution of inquiries 
• Communicate daily updates to the claims team, highlighting volumes, priorities, and any processing issues 
• Execute system processes to generate and distribute correspondence and letters in a timely manner 
• Operate and maintain multiple types ofmailroomand scanning equipment 
• Ensure all activities align with healthcare compliance standards, including the secure handling of protected health information (PHI) 

QUALIFICATIONS

• Strong written, verbal, and interpersonal communication skills 
• Proficiency in computer systems and office applications 
• High level of accuracy with exceptional attention to detail 
• Demonstrated ability to manage workload independently while meeting strict deadlines 
• Strong organizational and time management skills in a high-volume environment 
• Proven commitment to accountability, including ownership of tasks from start to completion 
• Ability to prioritize effectively to meet daily, weekly, and monthly processing timelines