Service Department Operations

• Provide prompt, dependable and high quality vehicle service to internal and external customers


• Complete repair work within schedule or allotted time period whenever possible. Continually improve this "efficiency" skill


• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.


• Accept work assignments from Service Writer/Manager


• Request parts for a job as early as possible when needs become known.


• Perform service, repair and customization work in accordance to factory specifications


• Assist service planner, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction


• Notify service planner if additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay


• After job us finished, ensure proper completion of filing of paperwork


• Keep work area as clean as possible and assist others when maintaining shop cleanliness


• Maintain technical (PHD and other) qualifications by completing necessary training programs assigned

 

Customer Service

• Minimize comebacks and deal with them promptly and satisfactorily when they do occur


• Keep customer's vehicle cleaner than when it was dropped off.

 

Commitments

• Treat all employees and customers fairly, courteously and with dignity


• Model superior customer service behavior by maintaining positive relationships with customers and employees


• Be prompt and available for flexible scheduling


• Maintain technical (PHD and other) qualifications by completing necessary training programs assigned by the Service Manager


• Focus on quality