The Role
- Support the pre and post implementation process following all the implementation processes stablished.
- Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
- Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
- Ability to document test scenarios of configuration to support QA.
- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
- Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver newproduct developments.
- On occasion train the customer on the newly delivered configuration.
- Support in cross functional alignment with product and sales, to ensure alignment on roadmap
- Provide support on customer deliveries and SME products.
- Support and collaborate on the generation of all the Professional Servicesdocumentation
Key Competencies:
- 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
- Excellent customer facing skills, collaboration and communication.
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
- Meticulous attention to detail.
Tools and Skills: JIRA/Confluence - API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc - Excel to Macro level
Relationship with other Solera Departments / Customers
Product and Development; Customer Support
On occasion attend meetings with Sales and Final Customers