Assures the guest rooms exceed brand standards for cleanliness and
orderliness, and that the housekeeping staff exceeds brand standards for friendliness
and helpfulness to the guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Cleans/maintains the cleanliness of
guest rooms. The essential duties and responsibilities for this position
include the following (other duties may be assigned):
·
Sorts,
counts, folds, marks, or carries linens.
·
Makes
beds and changes linens in guest rooms.
·
Cleans
bathroom and replaces terry.
·
Replenishes
supplies such as drinking glasses and writing supplies.
·
Straightens
furniture.
·
Sweeps,
scrubs, and polishes floor.
·
Dusts
furniture, vacuums floors.
·
Spot
cleans walls and woodwork.
·
Washes
windows, door panels, and sills.
·
Empties
wastebaskets, and empties and cleans ashtrays.
·
Replenishes
bathroom supplies.
·
Cleans
a standard of 16 rooms per day.
·
Reports
maintenance deficiencies.
·
Transfers
item left in rooms to lost and found, and documents the finding of the item
SUPERVISORY RESPONSIBILITIES – Not applicable
QUALIFICATIONS
To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Less than high school diploma. At least 6 months housekeeping
experience preferred.
LANGUAGE SKILLS
Must be able to communicate clearly
with guests, customers, supervisors, and fellow associates.
MATHEMATICAL SKILLS – Not applicable
REASONING ABILITY
Must be able to make appropriate
judgments regarding the process of cleaning guest rooms.
CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable
PHYSICAL DEMANDS
Practice written safety standards
and rules at all times. The physical
demands described here are representative of those that must be met by an associate
to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Must be able to
push/pull/lift up to 50 pounds. Job
frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest
rooms.
HOURS
Due to the business demands of the
hospitality industry, and the fact that the hotel provides guest services 24
hours a day, 7 days a week, any associate may be required to work rotating
shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours
may be reduced at any time.