About the Department

The Plover Tour Guide and Senior Deck Hand performs a combination of customer service, vessel operations, deck hand duties, and junior crew supervision aboard a City vessel. This position serves as an ambassador for the City of Blaine by ensuring passengers receive a safe, informative, and positive experience. The position requires physical stamina, the ability to learn and perform maritime operational tasks, strong customer service skills, and the ability to respond appropriately to emergency situations. Training will be provided.

Position Duties

The duties listed below are representative of the principal responsibilities of the position.

1. Follow all lawful orders and directions of the Vessel Captain.
2. Check in passengers and assist with boarding, loading, unloading, and general passenger management.
3. Act as a City of Blaine ambassador by engaging positively with passengers of all ages and providing information regarding the local area and history.
4. Operate iPads and other technology necessary for ticket sales, reservations, and resolving booking or customer service issues.
5. Answer phones and provide courteous, professional customer service.
6. Assist with docking and undocking operations in coordination with the Vessel Captain and crew.
7. Perform general line handling duties including tying and untying lines, splicing lines, tying knots, and securing the vessel.
8. Respond to shipboard emergencies including, but not limited to, man overboard, fire, flooding, and anchoring, in accordance with training and established procedures.
9. Serve as Vessel Captain in Training, including steering and assisting with mooring and unmooring of the vessel under supervision.
10. Provide training, guidance, and work direction to Deck Hand in Training staff or apprentices as assigned.
11. Participate in and successfully complete required shipboard drills, including fire, flooding, man overboard, and abandon ship.
12. Perform routine vessel and engine maintenance tasks such as checking oil levels, inspecting bilges, checking fuel levels, changing filters, winding clocks, and other standard operational checks.
13. Maintain vessel cleanliness and appearance, including removing trash, washing the vessel, and polishing surfaces as required.

• Perform other duties of a similar nature or level of responsibility as assigned by the Vessel Captain or Operations Manager.
• Assist with general vessel upkeep and operational support as needed to ensure safe and efficient operations.

Minimum Qualifications

Knowledge, Skills, and Abilities

• Ability to provide professional, courteous, and effective customer service in a public-facing role.
• Ability to work effectively with adults and children in a dynamic and potentially demanding environment.
• Ability to learn maritime operations, safety procedures, emergency response protocols, and navigation fundamentals.
• Ability to follow oral and written instructions and work cooperatively as part of a crew.
• Ability to remain calm and respond appropriately during emergency or high-stress situations.

• Previous maritime or related experience is preferred but not required.
• All required training will be provided.

• Must successfully pass a United States Coast Guard drug screening.
• Subject to random and post-incident drug and alcohol testing as required by law and regulation.

Other Qualifications

Part-time, Seasonal, Non—Exempt
Approximately 20 to 40 hours per week
Required availability Thursday through Sunday, May through September. Other workdays may be possible.

The statements contained herein reflect the general nature and level of work performed by individuals assigned to this classification. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions. The City reserves the right to assign additional duties consistent with operational needs.