Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Operator with The Woman's Hospital of Texas you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

Under the supervision of the Security Manager, the PBX Operator is responsible and held accountable for all activities related to operating the Hospital switchboard.

Relay incoming and outgoing calls and greets all face to face customers, provides information, and directions as needed.
Monitoring multiple security alarms (Hospital codes).
Operates the public address system consistent with Hospital policies, including paging authorized personnel and making authorized announcements included, but not limited to all Codes.
Promptly implements emergency procedures in response to code alarms in accordance to Policy.
Maintains all necessary logs and complete forms required by Hospital policy including but not limited to Code Log, Department Safety Inspection Checklist, Code Blue Alarm Test, Delivery & Pick-up Log, Parking validation and Service Recovery Logs etc.
Performing miscellaneous Hospital clerical duties as assigned
Participates in on-call rotation as required.
Recognizes the purpose of employment is to prioritize the patient as number one.
Fulfills the duty and responsibility to maintain competence and to continue personal and professional growth.
Identifies and assists with opportunities for performance improvement activities on the unit and with other service areas.
Demonstrates fiscal responsibility by taking ownership of time management, decreasing waste (of time and supplies) and promoting cost effectiveness while maintaining patient safety and quality of care.
Demonstrates the ability to be an advocate for and strive to protect the health, safety and rights of the patient.
Interactions with patients and colleagues demonstrate compassion and respect for the inherent dignity, worth, and uniqueness of every individual, unrestricted by considerations of social or economic status or cultural beliefs.
Communicate effectively with other care providers (physicians, nurses, and staff) to provide for continuity of patient care and to meet the needs of the customers we serve.
Demonstrates ability to fulfill requirements of attendance, punctuality, and timekeeping practices.
Behaviors and interactions demonstrate a positive attitude, personal initiative and motivation to achieve the goals of the unit.
To uphold the standards of the profession and organization and practice ethically and with integrity.

What qualifications you will need:

Customer service skills training
Previous experience in telecommunications and/or PBX Console Operations.
Experience in face to face interactions with a variety of customers.

Benefits

The Woman's Hospital of Texas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

At The Woman’s Hospital of Texas, our care philosophy is Woman First. It’s in our name, and it’s in our founding mission. Our 420+ bed hospital was founded in 1976 by 29 physicians who recognized a need in Houston for a facility focused solely on women in all stages of life. We were the first women's hospital in Houston and first facility in Texas dedicated to the health of women and newborns. Today, we are the state’s premier facility dedicated to the health of women and children offering expertise and an outstanding level of care in breast health, imaging, gynecology, minimally invasive surgery, infertility, obstetrics, high-risk pregnancy, and pediatrics. We deliver 800+ babies a month, more than any other hospital in Texas, and care for more multiple births than any other hospital in the region. Our Level IV NICU provides the highest level of care for premature babies and we have the area's only March of Dimes NICU Family Support program. As a member of HCA Houston Healthcare, the most comprehensive healthcare provider in the region, we are a part of a network that delivers stronger, smarter and more accessible care to women than any other medical system across the Houston area.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.