Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

 

JOB SUMMARY

Responsible for stocking housekeeping supplies for the various housekeeping functions in the hotel and cleaning the guest hallways and other hotel areas as assigned

 

ESSENTIAL DUTIES & FUNCTIONS

• Delivers all items requested by guests


• Immediately respond to any potentially dangerous conditions such as wet floors


• Removes trash from trash cans in the hallways, guest rooms and other areas and deposits in the dumpster


• Shampoos carpet and provides floor care when needed


• Maintain housekeeping storage rooms with linen and supplies


• Assist Room Attendant with preparing guestrooms (ensure they have appropriate supplies available, strip vacant guestrooms, remove trash)


• Transport linen to and from laundry to storage


• Responsible for the cleanliness of guest hallways, elevators, carpet edges, and stairwells


• Responsible to ensure dye program for rags is being follow by housekeepers and notify Supervisor of any deviation to the program.

BASICS

• Maintain cleanliness and organization in all work areas


• Display courteous behavior with guests and team members


• Report any unsafe conditions immediately


• Ensure hotel equipment is in proper working condition


• Perform any additional duties assigned by the supervisor


• Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Physical Requirements

• Standing/Walking: Constantly. For varying lengths of time, often long periods.


• Crouching (Bend at knees): Frequently. Bending to vacuum and perform cleaning duties


• Stooping (Bend at waist): Frequently. Stooping to vacuum and perform cleaning duties.


• Reaching (Overhead/extension): Frequently. To perform cleaning duties.


• Fingering/Feeling: Frequently. Move fingers, hands and arms quickly and easily to handle linen, glasses and amenities.


• Pushing/Pulling: Frequently. Pushing 200-pound carts.


• Lifting/Caring: Frequently. Lifting 50 lbs maximum.

 

Working Environment

• Interior and exterior of hotel with exposure to weather conditions


• Exposure to hazardous chemicals.