Description
Main Purpose of Job:
To provide exceptional service to all guests in line with the hotel's service standards, ensuring a positive and professional image is always presented. The Bartender is responsible for the preparation and service of alcoholic beverages, non-alcoholic drinks, wine service, and cocktails, maintaining a clean and organised bar environment, handling guest requests, and supporting the smooth operation of the bar. The ability to work in a luxury property and meet the required standards of service and professionalism. This role involves working under pressure and ability to work in a team environment and multitask. Excellent communication skills are required and fluency in the English language.
About the Role
Main Duties:
Guest Service:
Welcome all guests warmly to the bar and deliver attentive, professional service.
Take and serve orders for a wide range of beverages, including alcoholic drinks, non-alcoholic beverages, wines, and cocktails to the highest standards.
Advise guests on drink selections, provide recommendations, and answer any questions about ingredients or pairings.
Ensure guest satisfaction throughout their visit and handle complaints or special requests promptly and professionally.
Provide information about the hotel's services and the local area when required.
Bar Operations:
Prepare and serve beverages efficiently and in accordance with recipes and presentation standards.
Operate all bar equipment and maintain beer lines in line with health and safety protocols.
Keep the bar and surrounding lounge areas clean, tidy, and well-presented at all times.
Ensure all glassware is clean, polished, and presentable.
Clear tables promptly and reset them efficiently for the next guests.
Provide in-room bar service and serve items from the room service menu as requested.
Financial Responsibilities:
Process payments accurately via the bar register and credit card systems.
Handle cash and complete any relevant reports or shift summaries as required.
Stock Control:
Restock the bar daily, ensuring adequate levels of beverages, garnishes, and bar supplies.
Monitor usage and report low stock levels to the Head Bar Person.
Assist in clearing and disposing of waste and empties, keeping storage areas organised.
Hygiene and Grooming:
Maintain high personal hygiene and grooming standards in line with hotel policy, including clean uniform.
Follow all hygiene, safety, and alcohol service regulations consistently.
Other Duties:
Assist with porter duties when necessary.
Support with ordering and receiving stock deliveries.
Carry out any other reasonable tasks or duties as directed by management.
Key Attributes:
Strong knowledge of alcoholic and non-alcoholic beverages, wine service, and cocktail preparation.
Friendly, professional, and approachable manner.
Ability to remain calm under pressure in a fast-paced environment.
Excellent communication skills and attention to detail.
Working Hours:
As per the rota provided, including evenings, weekends, and public holidays based on business needs.