Product Operations – SR.

We are looking for a proactive and motivated Product Operations SR Analyst to join our fast-growing team. In this role, you will manage the creation, configuration, and operation of OTT apps for our clients, ensuring seamless delivery, smooth integrations, and excellent user experiences. This is a hands-on role perfect for someone who loves problem-solving, optimizing processes, and driving measurable growth.

About the Team

Our team is a dynamic, collaborative group where Marketing, Product Operations, and Sales work together to attract, educate, and convert clients, including both end users and other businesses. You’ll collaborate across teams and have a real impact on how our apps perform and how our clients succeed.

What You’ll Do

• Collaborate daily with Sales, IT, Product, and Marketing teams to ensure alignment with brand strategy.
• Receive requirements from other departments (Business Development, Sales, Marketing), document the workflow, and execute actions.
• Create new apps on our SaaS portal: upload logos/images, configure features, DRM, and finalize app packages.
• Repackage apps and new versions for different devices; guide clients through app submission to Apple Store, Google Play, Samsung & LG Stores.
• Coordinate and support third-party integrations (ERPs, payment gateways, CRMs, plugins), documenting processes and ensuring smooth operation.
• Ensure payment processes are functioning efficiently.
• Monitor and analyze app performance metrics and user activity.
• Identify and resolve data and configuration anomalies, maintaining high system integrity.
• Support daily troubleshooting, bug fixing, and general app support.
• Provide system administration: manage user permissions, custom objects, and workflows.
• Create and maintain documentation for processes, policies, app configurations, and help materials.
• Upload and organize content in new apps and regularly manage VOD content uploads.
• Conduct daily testing to ensure apps function smoothly.

Perks & Benefits:

• Career Development Opportunities: Access to learning resources, mentorship, and professional growth.
• Collaborative Team Environment: Engage in team-building activities and thrive in a creative, supportive workplace.
• Great Work Environment: Work from our modern office, with flexibility to work from home on Fridays.
• Comprehensive Benefits: Extensive health & benefits plan, LTD & Life Insurance.
• Global Opportunities: Join a company with international reach and potential for future travel and team-building abroad.
• Pay Equity: We base pay on your experience, location, and internal equity to make sure everyone is compensated fairly and consistently.