Join Texas First Bank!

Enjoy a generous Sign-On Bonus and Retention Bonus as a thank-you for your commitment.

Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we�re dedicated to helping employees and communities thrive.

Text DBSHOUSTON to (281) 688-6192 to apply and submit your resume!

Overview

The call center plays a vital role and is responsible for providing exceptional service and 1st level support for all bank service-related requests received via the inbound bank's contact center, webchat, and online messaging. The CSC team also provides 2nd level phone support to all Banking Center locations.

What you�ll do? The Digital Banking Specialist is responsible for independently handling and assisting a variety of customer service-related requests which includes but not limited to; balance inquiries, online banking account unlocks/password resets, debit card travel notifications, fraud alerts/disputes, online account opening, online and mobile banking support, bill pay, and P2P (Zelle) service inquiries and support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Meet and exceed individual performance goals and metrics including but not limited to; first call resolution, agent availability, average response times, and quality assurance.
• Ability to multi-task between customer phone calls, webchat, online messaging, and online account applications.
• Educate customers on products and services, including all loan and deposit types.
• Take ownership of customer issues and works proactively with the customer for resolution.
• Refer customers to internal team of experts or departments for inquiries not handled by the CSC.
• Ability to work independently with limited supervision.
• Other duties as assigned.

Job Skills and Qualifications

• High school diploma or general education degree (GED)
• Two or more years of banking experience; previous call center experience preferred.
• Excellent verbal and written communication skills
• Ability to effectively manage and prioritize tasks
• Bilingual skills would be a plus.
• Sit at a desk and computer terminal for extended time periods.
• Hybrid work schedule with 3 days in office contingent on successful completion of training; Monday � Friday 7:00 am to 6:00 pm & Saturdays 9:00 am to 3:00 pm.
• This position is onsite.

Salary Grade 02

EOE/Disability/Veteran