Yard and Customer Service Associate
Kingsport, TN

General Shale, Inc., the nation’s leading brick and masonry materials manufacturer, is seeking a Yard and Customer Service Associate to join our Kingsport, TN location. This position is ideal for a safety-focused, hands-on professional who enjoys working outdoors, operating heavy equipment, and providing excellent customer service and sales support in a fast-paced distribution environment.

Key Responsibilities:

• Safely operate forklifts to load and unload trucks with brick and masonry materials

• Stage, move, and organize product throughout the yard

• Assist customers with product selection, pickup orders, and walk-in sales

• Provide friendly, solution-oriented customer service to support sales growth

• Process orders and assist with counter sales as needed

• Maintain yard organization, cleanliness, and safe traffic flow

• Perform routine equipment inspections and follow all safety procedures

• Support inventory accuracy and cycle counts

• Enter basic order and inventory information into SAP

• Coordinate with dispatch and the sales team to ensure accurate and timely deliveries

Qualifications:

• 2+ years of forklift operation and/or yard or warehouse experience preferred

• Previous customer service or sales support experience preferred

• Forklift certification (or ability to obtain certification)

• Basic computer skills; SAP experience a plus

• Strong communication skills and customer-focused mindset

• Ability to work outdoors in varying weather conditions

• Strong work ethic and team-oriented approach

What We Offer:

• Competitive salary

• Comprehensive benefits package

• Stable, growing company with opportunities for advancement