Job Summary:

True Prodigy, a cloud-based CAMA software provider based in North Texas, is seeking highly motivated individuals to join our client services team. Work with a vibrant team of innovators that are changing the mass appraisal industry through our cloud-based application. As a Customer Support Specialist, you will be responsible for providing exceptional support to our clients by managing website updates, troubleshooting applications, facilitating client communication, and overseeing key operational processes. This is a senior-level role that requires technical expertise, problem-solving skills, and a proactive approach to customer service.

Duties/Responsibilities:

·       Update and maintain websites for all clients, ensuring accuracy and functionality.

·       Manage the website support tickets, responding promptly and professionally to client inquiries.

·       Oversee new client website migrations and setup, ensuring seamless transitions.

·       Assist with development support, including testing, bug reporting, and ticket tracking.

·       Facilitate new feature requests, prepare release notes, and manage client communications.

·       Handle all mass forms orders and print requests, running SQL queries for data verification.

Required Skills/Abilities:

·       Advanced technical proficiency with website management and application support.

·       Strong experience with SQL for data extraction, queries, and reporting.

·       Excellent communication skills, both written and verbal, for client interactions.

·       Exceptional problem-solving skills and ability to manage multiple tasks simultaneously.

·       Ability to work independently and collaboratively within a fast-paced environment.

·       Experience in software testing, bug reporting, and product management.

·       Knowledge of mass appraisal processes, real estate, or property tax industry preferred.

·       Strong attention to detail and ability to follow complex workflows.

Education and Experience:

·       High school diploma or equivalent required; bachelor’s degree preferred.

·       5+ years of experience in customer support, technical support, or a related field.

·       Experience working with CAMA software, mass appraisal, or property tax solutions is a plus.

·       Prior experience in SQL query writing and data management preferred.

·       Background in software development support, release management, or product coordination is highly desirable.