Job Summary:


The Host or Hostess's basic function is to welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. The level of service must be consistent with established “Lev Group” standards. The position also requires the employee to provide guests with accurate information regarding the restaurant and its operations. The essential hospitality standards must be used at all times: enthusiastically recognize guest with standards, eye contact, smile, speak first, engage in polite conversation, and use the guest's last name.

Essential Job Functions; include but not limited to:

• Welcome guests by greeting them per company standards
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Escort and seat guests to their table or reserved table
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs
• Handle and process telephone and in person reservations to document in Open Table system
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Maintain knowledge of menu, including daily specials
• Maintain current information on all general activities of the restaurant
• Be knowledgeable with regards to operating hours of the restaurant and any promotion/events
• Other job-related duties as assigned