Position Title: Medical Records Retrieval Specialist
Employment Type: Temporary / Seasonal
Location: Knoxville, TN
Shift Hours: 8:00 AM PST – 04:30 PM PST

Position Overview

• This role plays a key role in supporting medical record retrieval efforts for quality, compliance, and risk adjustment programs. The position is primarily remote, focused on accessing electronic medical records (EMR) using secure systems. From time to time, onsite retrieval assignments may be required based on project needs
• The ideal candidate is detail‑oriented, professional, and able to manage assigned tasks independently while maintaining strict confidentiality and adhering to all HIPAA requirements.

Remote Download (Primary Work)

• Retrieve medical records from EMR/EHR systems using secure, HIPAA‑compliant tools.
• Perform quality checks to ensure records are complete, legible, and properly captured.
• Scan, index, validate, and upload medical documentation into company systems.
• Maintain confidentiality and follow all compliance, privacy, and data handling protocols.
• Communicate professionally with provider offices when access coordination is required.

Onsite Retrieval (As Needed)

• Conduct onsite medical record retrieval at designated provider facilities when remote access is not available.
• Travel locally within the region and, when required, complete air travel for assignments.
• For local onsite work: mileage (Trip Fees) plus hourly or record pay (whichever is higher based on pay cycle) is provided.
• For assignments requiring air travel: company covers flights, lodging (if applicable), and rental car per policy.
• Safely manage and transport company-issued equipment.