Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. 

Referral Bonus: Refer a friend, receive $100 at 30 days and $100 at 90 days of employment

Position: Train and supervise inside operation team members. Responsible for all duties of the inside operation position.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Golf discounts
• Hotel room discounts as low as $49 per night
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Oversee all inside operations included but not limited to answering phone enquiries, ringing in group outings, selling merchandise, and assisting other shop staff.
• Monitor and fill out proper paperwork.
• Monitor and process Membership paperwork.
• Maintains a neat, clean, organized, safe work environment.
• Take tee time reservations and check in golfers.
• Sell gift certificates on the golf course for Event Hole.
• Record cash taken in vs. dollar value given out in gift certificates.
• Give weekly inventory and locker room supplies list to Head Professional.
• Assist with spike changes and shoe shining.
• Stock locker room supplies, maintain cleanliness and issue lockers for guests.
• Issue rental shoes.
• Monitor golf course and weather conditions through GPS and DTN Weather computer.
• Handle cash, make change and balance an assigned house bank. Perform simple arithmetic functions using a calculator
• Assist with daily golf operations as directed by Professional Staff.
• Perform other duties as assigned.

The Qualifications:

• High school diploma or equivalent preferred.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Must work well both with others and independently and be a team player.
• Able to read, write and communicate in English.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Requires high contact with all types of guests or clients.
• Must have the ability to lift and carry objects weighing up to 25 pounds.
• Will require standing for long periods of time.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: This position reports to the Director of Golf/Head Golf Professional.

Exemption Status: Non-Exempt

Other Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.