We are currently looking for a detailed Healthcare Customer Support Specialist responsible for delivering high-quality patient-centered service by acting as a primary point of contact for patients, caregivers, and healthcare providers. This role focuses on coordinating care, resolving inquiries, and ensuring a seamless patient experience across clinical and administrative touchpoints.

Key Responsibilities:

. Serve as the first line of communication for patient inquiries via phone, email, and online platforms

. Assist patients with appointment scheduling, referrals, and care coordination across departments

. Provide clear, accurate information regarding services, treatment plans, insurance coverage, and billing  questions

. Collaborate with clinical teams, case managers, and external providers to ensure continuity of care

. Maintain and update patient records in compliance with HIPAA and organizational policies

. Identify and escalate complex issues or urgent patient concerns to appropriate teams

. Support patients with navigating healthcare systems, including pre-authorizations and follow-up care

. Monitor patient interactions to ensure satisfaction and identify opportunities for service improvement

Qualifications:

. Associate’s or Bachelor’s degree in Healthcare Administration, Nursing, or a related field preferred

. 2+ years of experience in healthcare customer service, patient support, or care coordination

. Strong understanding of medical terminology, insurance processes, and healthcare systems

. Excellent communication, problem-solving, and interpersonal skills

. Proficiency with electronic health records (EHR) systems and customer service tools

Core Competencies:

. Empathy and patient advocacy

. Attention to detail and organizational skills

. Ability to manage multiple tasks in a fast-paced environment

. Strong teamwork and cross-functional collaboration