Job Summary:

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60+ days old.  A Specialist works closely with Customers and our Field / Sales / Billing / Compliance / AR / Customer Service Teams to resolve disputes, discrepancies, & delinquencies which results in either payment, write offs or collections (third party collections agency).  Through teamwork, research, critical thinking, persistence, professionalism and effective communication, the Specialist resolves outstanding accounts, creates awareness of current issues that need improvement, and discerns & reports concerning accounts.  

Job Goals:

• Collect payment on 60+ day invoices in select markets.
• Oversee, research, and resolve select markets’ outstanding Accounts Receivables.
• Report concerning accounts to Account Resolution Manager.

Job Responsibilities:

• Email and call customers to obtain payment on delinquent accounts.  
• Promptly respond to and research customers’ reasons for nonpayment
• Timely follow-ups with customers, field, & inner departments to ensure payment
• Create awareness of issues to Manager
• Report concerning accounts to Manager.