Company Introduction:  

 Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Advisor with an established organization, you could be the right fit for Rihm Family Companies. Please apply today. 

 BENEFITS WE OFFER: 

• VERY COMPETETIVE PAY! 


• Generous Personal Time Off Plan (PTO) + Holidays 


• Medical, Dental, Prescription & Vision Coverage 


• Health Savings Account (HSA) with Employer Contribution 


• Flexible Spending Account (FSA) 


• 401(k) Savings Plan + Employer Match 


• Employer Paid Basic Term Life and AD&D Coverage 


• Employer Paid Long Term Disability Insurance 


• Short Term Disability Available with Employer Contribution 


• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 


• Company Paid Training 


• Employee Assistance Program 


• Company Discounts (ex. Verizon Employee Discount)  


•  Red Wing Shoe Safety Footwear Program 

Position Summary:

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).