City of Springfield
is seeking applicants for
Commercial Office Supervisor

Department: Office of Public Utilities
Division: Commercial Office Manager
Work Location:
CWLP COMMERCIAL OFFICE
SPRINGFIELD, Illinois, 62701
United States
Work Hours: Monday – Friday, 8:30 am – 5:00 pm
Starting Rate: $42,911.50-$58,445.01
Eligibility Requirements: Open to All Applicants
Union: Non-Union Position
Final Date to Apply: 5/6/2026

Primary Duties and Responsibilities:

Dually supervise Customer Service staff in the call
center and the walk-in area. Implement and adhere to standard operating
procedures.
Assist
the Senior Commercial Office Supervisor with all aspects of the Project
Relief Program.
Directly
supervise staff in handling complex customer complaints. Correspond with
customers both by telephone and in person to resolve problems.
Assist
Senior Commercial Officer Supervisor with all aspects of the Limited Metering
Program.
Enforce the attendance
monitoring program, schedule and monitor employee time off schedule, rotate
daily shift coverage and overtime approval based on operational needs.
Recommend and implement improvements
on carious Customer Service processes to ensure proficiency and efficiency in
accommodating customers.

Required Qualifications:
The ideal candidate will possess knowledge, skills,
and mental development equivalent to the completion of two years of college
with coursework in business administration or a related field, along with
experience in customer service utilizing a data-based customer information
system and at least two years of supervisory experience, or any equivalent
combination of training and experience. The candidate will also be expected to
maintain absolute confidentiality of all Commercial Office business, including
personnel matters, union and non-union affairs, purchasing activities, and
project-related information.

Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.

To be eligible to apply, current City employees must have completed their probationary period and attained certified status in their current position.

Benefits:

Health, Dental, Vision and Life Insurance
Free Health Clinic
Pension Plan
Deferred Compensation
4 weeks paid parental leave
14 paid holidays
10-25 paid vacation days, based on years of service
12 paid sick days annually
Tuition Reimbursement

If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or [email protected]