AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....
The Provider Success Specialist is responsible for retaining our technology platform customer base through presenting products and services to existing clients within a specific region. Identifying and addressing customer needs and recommending ways to promote and upsell our flagship technology platform based on market and industry trends. To be successful in this role, you should have excellent communication abilities and be highly motivated to meet objectives and goals.
DUTIES AND RESPONSIBILITIES:
- Act as a point of contact for existing and potential customers within assigned territory.
- Identify business opportunities and challenges within assigned region
- Present our technology platform to existing and potential customers
- Identify customer needs and recommend appropriate product solutions
- Work closely with team members and other internal partners to support customer retention and brand goals
- Expand user adoption of technology platform
- Manage follow-up and account management of newly verified users and onboarded to the platform
- Partner with external field team members to transition accounts from onboarding to account retention
- Drive daily activity to achieve weekly, monthly, and quarterly metrics and goals
- Cultivate deep reliable relationships with your clients and users
- Troubleshoot and develop solutions to drive consistent product adoption. Follow-up relentlessly and thoughtfully to win business
- Track sales performance to goal and sales pipeline activity via Salesforce CRM
- Is a teammate and works together with your external counterpart to exceed regional goals
- Continue to develop skillset for career growth
- Performs other related duties as assigned by management