Description

Position Summary: Accountable for oversight, management, and growth of the entire electronic funds transfer (EFT) processes including, but not limited to: card processing, retail and business online accounts, wire transfers, direct deposits and ACH transfers, mobile deposits, and future EFT products/processes. Develops new programs and ensures efficient, timely, and accurate processing of all work within related regulations.

Reporting Relationship: Reports to the Deposit Operations Manager / Asst VP of Operations

Major Accountabilities:

1. Responsible for maintaining all aspects of the electronic banking process, including Debit Card ordering and adjustments, Retail and Business online Banking, Mobility, Zelle, & ACH as well as any other implemented electronic products.

2. Oversee, train, and become an expert on Regulation E.

Requirements

Specific Duties:

• Provide customer service for Bank to include internet banking, debit card questions, balances, account questions, etc.
• Process mobile deposit applications and approve or deny incoming mobile deposits.
• Verify/correct/maintenance of accounts & debit card orders. 
• Record removal of statuses ATM/Debit cards.
• Monitor internet usage report, assist with new enrollments & service assistance.
• Make entries & balance ATM/debit card clearing account daily.
• Check online adjustments / corrections for debit cards.
• Process debit card orders on new accounts and reissues.
• Process Enfact notices & research debit card issues; monitor ATM/debit cards for fraud.
• Process ACH origination files (3-4 originators).
• Process port merges.
• Process name merges. 
• Process Incoming and outgoing wires.
• Authorize wires & ACH in FNBB Netlink (correspondent bank).
• Answer phones by 3rd ring.

Work Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner with co-workers and management.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step stool as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Guaranty Bank and Trust Co. is an Equal Employment Opportunity Employer. 

Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes