• VERY COMPETETIVE PAY! 


• Generous Personal Time Off Plan (PTO) + Holidays 


• Medical, Dental, Prescription & Vision Coverage 


• Health Savings Account (HSA) with Employer Contribution 


• Flexible Spending Account (FSA) 


• 401(k) Savings Plan + Employer Match 


• Employer Paid Basic Term Life and AD&D Coverage 


• Employer Paid Long Term Disability Insurance 


• Short Term Disability Available with Employer Contribution 


• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 


• Company Paid Training 


• Employee Assistance Program 


• Company Discounts (ex. Verizon Employee Discount)  


•  Red Wing Shoe Safety Footwear Program 

Position Summary:

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

Essential Position Functions/Responsibilities:

• Schedules service work for efficient and productive work outcomes


• Greets customers in a timely friendly manner


• Documents accurate description of customer complaints


• References vehicle history, warranty coverage, open campaigns, etc.


• Creates and communicates estimates cost and time to repair to customer


• Obtains customer PO or documented approval and signatures from customer 


• Explains repairs to customers on a timely basis


• Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician


• Updates customers on repair status


• Issues PO’s to vendors and processes accounts payable invoices


• Responds to telephone and in-person inquiries in a professional manner


• Handles after hours breakdown calls


• Maintains professional appearance


• Keeps work area clean


• Other duties to meet business requirements