Main Purpose of the Job

• Manage and direct all activities of the QA department to achieve all site quality needs in regard to internal quality and customer complaints


• Ensure compliance to all key site bodies


• Ensure that quality is promoted both internally and externally and that standards and processes are developed, improved, and maintained in the workplace.

Principal Accountabilities

• Manage, direct and support QA team members


• Manage the active portfolio of current customer quality issues and complaints


• Lead Quality Review Meetings with key Customers as required


• Overall accountability for containment and control of Non-Conforming Product, Rework and Scrapping Authorization


• Support the Systems Manager by ensuring compliance to the QMS System, and AIB and BRC Standards.


• Collaborate with Customer Services to facilitate the registering of Customer Incidents in SFDC/KMS and engaging Operations in conducting Root Cause Analysis and implementation of Corrective and Preventive Actions for external quality issues.


• Manage Quality Credits


• Participate in Internal Audits as per Internal Audit schedule.


• Assist Customer Services with Quality & Technical related enquires / complaints


• Support Operations in communication of Quality issues at internal meetings 


• Prepare Presentations for Customer Visits and Customer or Employee Workshops/Quality STOPS


• Training and Development of Quality Team

Education, Qualifications & Experience

• Manufacturing background, preferably in flexible packaging.


• Min. 5 years’ experience managing and developing a team.


• Good computer skills required.


• Degree or Diploma in Quality Management, Chemistry or Packaging Technology

Core Competencies

• Good planning, prioritizing and time management


• Strong attention to detail with a pragmatic mindset


• Team Player and ability to work well on their own within a high pressured environment


• Ability to challenge operations in a constructive manner


• Excellent communication skills – verbal and written in English language


• Good knowledge of the Printing, Lamination and Slitting processes advantageous


• Leadership, Coaching and Mentoring ability

This list is not exhaustive but represents the main responsibilities of the role.

In addition to the above, the job holder is expected to undertake any task as directed by his/her line manager that could be reasonably expected within the remit described and is within his/her capability.