🐾 Lead Client Service Representative (CSR)
📍 Conchester Animal Hospital | Full-Time

Looking to step up into a leadership role and grow your career?

We’re hiring a Lead CSR to support our team, keep things running smoothly, and help create a great experience for both clients and coworkers.

✨ What You’ll Do

• Lead and support the CSR team

• Help with scheduling, phones, and client communication

• Troubleshoot issues and keep the day on track

• Assist with training and team development

🧠 What We’re Looking For

• Customer service experience

• Ready to grow into a leadership role

• Strong communicator, organized, and dependable

• Calm, positive, and team-focused

🚀 Why Join Us?

• Real leadership experience

• Supportive team environment

• Opportunities to grow in vet med

• And yes—lots of adorable pets 🐶🐱

Apply today and grow with us!

• Lead and support daily front desk operations

• Provide outstanding, compassionate client service

• Greet clients and pets by name

• Answer multi-line phones and schedule appointments

• Assist with training and mentoring CSR team members

• Prepare estimates, consent forms, invoices, and collect payments

• Communicate hospital services, policies, and recommendations

• Maintain accurate client and patient medical records

• Recognize emergencies and alert medical staff

• Maintain a clean and organized reception area

Qualifications

• Strong customer service and leadership skills

• Excellent communication and multitasking abilities

• Comfort with computer-based veterinary software

• Ability to thrive in a fast-paced environment

• Compassion for animals and people

Benefits

• Medical, Dental, Vision, and Life Insurance

• 401(k)

• PTO

• Uniform allowance

• Pet care discounts

• Supportive, team-oriented work environment