The Loan Officer Assistant (LOA) provides comprehensive support to one or more Loan Originators throughout the loan file production and submission process. This role is focused on delivering an exceptional experience to borrowers and referral partners while ensuring loan files are accurate, complete, and compliant with Key Express submission requirements. By managing day-to-day file support, the LOA enables Loan Originators to dedicate more time to business development and relationship building.

Essential Duties

Submit concise loan applications for the Loan Officer by auditing, reviewing and validating data entry to match supporting documentation
Communicate with and support Loan Processors to obtain conditions
Assist clients and guide them through the mortgage pre-approval process
Reviewing supporting documents and information to determine what is needed
Track outstanding items on all loan files and follow up with borrowers for additional information & documents using point of sale system, Glyde, to ensure timely receipt of necessary documentation.
Running AUS and notifying LO that the file is ready for review and Pre Approval
Understand income sources and accurately calculate borrower qualifying income
Analyze credit reports to understand liabilities and identify potential issues
Calculate housing and expenses ratios
Utilizing AUS tools (DU / LP) findings to obtain eligible / accept recommendations
Other duties may be assigned to provide coverage or additional administrative assistance

Licensed Duties

Has the ability to assist in discussing rate and terms with clients
Able to originate loans either for themselves or on behalf of the loan officer they support provided it does not impede the required support functions
Have knowledge of and ability to interpret mortgage program guidelines utilizing the available tools and software