Primary Subject Matter Expert (SME) and escalation point for customers, ensuring high satisfaction and swift resolution of concerns. Work closely with engineering teams, project stakeholders, and manage services to ensure aligned, seamless operations across all functions. Oversee incident handling, problem resolution, and change control processes to ensure SLA compliance and uninterrupted service delivery. Lead Root Cause Analysis (RCA) for critical incidents and implement corrective/preventive actions to minimize repeat issues. Collaborate with stakeholders to define project scope, monitor progress, proactively identify risks, and escalate issues in a timely manner. Support project managers with cost-optimization strategies, including resource leveling, budget variance analysis, and vendor contract evaluation. Align L 1-L3 engineering resources to project needs based on technical skillsets and workload balancing. Manage end-to-end project delivery-from network/system design and deployment to documentation and operational handover-ensuring quality outcomes. Maintain accurate hardware/software inventories, track lifecycle milestones, and manage contract renewals and replacements proactively. Handle escalations with vendors such as Cisco, Fortinet, and Palo Alto, ensuring accountability and resolution of project-impacting issues. Ensure accurate and timely monthly billing by validating project data and supporting the finance team with complete documentation. Mentor engineers across L 1-L3 levels, supporting their professional growth and ensuring consistent technical capabilities across the team. Document lessons learned, share best practices, and drive continuous improvement in project execution and operational processes. Promote and implement quarterly innovations to automate tasks, simplify workflows, and enhance service quality. Encourage a team-driven improvement culture. Conduct regular design and security reviews, ensuring adherence to best practices and regulatory requirements. Lead efforts to improve security posture and close process gaps. Travel time once a quarter for various client meetings. Telecommuting is permitted. This position will require 20% travel within the U.S. The position will also require 5% international travel to Black Box Networks Services offices for internal meetings. Please also note, applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated. Multiple Positions: On-going availability of PM based on requirement. 

Job Requirements:

Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering, or a related field plus five (5) years of IT experience, with a focus in Technical roles such as IT or Telecommunications.

• PMP (Project Management Professional) certification or PRINCE2 certification is required.

• Experience with project management tools such as Microsoft Project.

• Fundamental Project Execution, including: project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential.

Travel time once a quarter for various client meetings. Telecommuting is permitted. This position will require 20% travel within the U.S. The position will also require 5% international travel to Black Box Networks Services offices for internal meetings. Please also note, applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated.