Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, and Tinder — rely on Sinch’s Customer Communications Cloud to create seamless, secure, and engaging customer experiences across messaging, voice, and email.
Powered by our AI‑infused Super Network, APIs, and applications, Sinch enables businesses to connect with their customers reliably at every step of the journey. At Sinch, we Dream Big, Win Together, Keep it Simple, and Make it Happen — these values guide how we build, collaborate, and row.
DESCRIPTION
As a Principal Product Manager for Payments and Billing, you will play a critical role in Sinch’s transformation toward a unified, API-first, developer-first platform. This is a highly strategic and execution-focused role where you will shape the evolution of our global billing and payments capabilities that underpin our entire commercial ecosystem.
You will operate as a senior individual contributor, partnering closely with platform product teams, engineering leaders, global product lines, and key stakeholders across finance, legal, and operations. Your work will directly impact how Sinch monetizes its products and delivers a seamless, unified customer experience.
This role is essential in driving the consolidation of disparate systems into a cohesive billing architecture, enabling scalability, innovation, and long-term growth.
Key responsibilities include:
Lead the evolution of unified billing and payments services across multiple product lines
Define and drive the roadmap for a global billing ecosystem, combining in-house and third-party solutions to support diverse business models (usage-based and subscription)
Act as the hands-on product lead for engineering teams building foundational billing services
Design and implement a scalable commercial architecture supporting Sinch’s go-to-market strategy, from self-service SaaS to enterprise agreements
Drive the consolidation of legacy systems into a unified commercial backend to enable a seamless “one-Sinch” customer experience
Establish standards for financial data integrity, governance, and compliance in partnership with finance, legal, and security stakeholders
Align senior stakeholders across product domains, balancing autonomy and standardization to drive adoption of shared capabilities
Why this role matters:
This is a high-impact, highly visible position that sits at the core of Sinch’s platform transformation. You will influence how the company monetizes at scale and help build the financial backbone of a global communications platform.
REQUIREMENTS
In order to succeed in this role, we believe you have:
10+ years of experience in product management within complex enterprise or platform environments, with strong expertise in billing and payments
Experience working with third-party payment platforms (e.g., Stripe, Adyen) and billing systems (e.g., Zuora, Aria) at global scale
Proven ability to drive execution across complex, multi-product environments with legacy architecture
Strong systems thinking and experience designing scalable, service-oriented architectures
Ability to operate in ambiguity, make trade-offs, and drive decisions in complex environments
Excellent stakeholder management and communication skills, with experience influencing senior leaders across functions
Strong technical fluency and credibility to partner effectively with engineering teams
OUR HIRING PROCESS
We are committed to a recruitment process that is fair, objective, consistent, and inclusive. Our process includes structured, competency-based interviews designed to evaluate your skills and experience relevant to the role.
We encourage you to ask questions throughout the process—this is a two-way conversation.
If this role isn’t the right fit, explore other opportunities at: https://www.sinch.com/careers/