Account Manager (Sales) – Gameness Sports / Century Martial Arts

Location: Carrollton, TX
Job Type: Full-Time (40 hours/week)
Classification: Salaried
Reports To: Sales Operations Leader

Join a Team Built by Martial Artists, for Martial Artists

Work in a fast-paced, relationship-driven sales environment supporting one of the most recognized brands in Brazilian Jiu-Jitsu. If you’re passionate about combat sports, fitness, or apparel—and enjoy building customer relationships—this role offers a unique opportunity to combine sales and industry expertise.

Position Overview

The Account Manager (Sales) is responsible for managing inbound and outbound customer interactions, driving sales growth, and maintaining strong relationships with wholesale and retail accounts in the Brazilian Jiu-Jitsu community. This role blends inside sales, account management, customer service, and order processing.

Key Responsibilities

• Build and maintain relationships with new and existing customers via phone and email
• Conduct outbound sales calls (including cold outreach) to generate and grow accounts
• Process and manage customer orders using CRM and order management systems
• Communicate product availability, pricing, promotions, and shipping timelines
• Partner with internal teams (Marketing, Sales, Inventory, Artwork) to support product launches and promotions
• Support custom product requests by coordinating with the Artwork/Design team
• Serve as the Voice of the Customer (VOC) by resolving complaints, order discrepancies, and service issues
• Maintain accurate customer records and account documentation
• Assist with retail operations as needed (customer service, returns, restocking, light warehouse support)
• Support event-related sales coordination and inventory planning

Required Qualifications

• High School Diploma or GED
• Strong computer skills (Microsoft Outlook, Excel, Windows-based systems)
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Strong customer service, active listening, and problem-solving skills
• Reliable, professional, and team-oriented work ethic

Preferred Qualifications

• 1–2 years of experience in sales, account management, retail, or customer service
• Experience in the martial arts, fitness, or sporting goods industry
• Familiarity with Brazilian Jiu-Jitsu culture, gear, or training environment
• Some college coursework

Core Competencies

• Relationship Building & Account Management
• Inside Sales & Customer Engagement
• Communication & Active Listening
• Organization & Time Management
• Product Knowledge & Learning Agility
• Team Collaboration
• Professionalism & Reliability

Travel

• Occasional travel for regional events and sponsored activities

Why This Role Stands Out

• Work within the growing Brazilian Jiu-Jitsu and Martial Arts sports industry
• Blend of sales, customer service, and product collaboration
• Opportunity to engage with athletes, gyms, and fitness professionals

Benefits Snapshot

• Medical, Dental, Vision Insurance
• 401(k) with Company Match
• PTO Accrual + Paid Holidays
• Employee Discounts on Products
• Additional company-paid benefits (life insurance, disability, and more)