Job Summary: Work in a fast-paced Call Center environment with earning potential of $80,000 within your first year! Seeking telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.

Schedule Requirements:  Saturday AND Sunday and 2-3 evenings.  Work hours can fluctuate between 7:00AM to 10:00PM. Evening shifts are 12:00pm-8:00pm, 1:00pm-9:00pm, and 2:00pm-10pm CST.

Essential Responsibilities

• Answering inbound customer phone calls and making outbound calls, emails, and texts
• Using low-pressure consultative sales strategies to address customer needs
• Follow-up with customers to ensure all problems were properly resolved
• Communicate professionally with all internal and external contacts
• Completes all required training modules and certifications prior to due date.
• Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation
• Close sales and achieve quotas.
• Understand customer needs and requirements.

Non-Essential Responsibilities

• Executes company initiatives and other activities requested by supervisor
• Updates job knowledge by participating in educational opportunities
• Contributes ideas on ways to optimize or improve the team, the department, and the Company

Education

• High School diploma or equivalent required

Professional Experience

• 1+ Years Sales or call center experience required
• 1+ Years Experience in a sales and client-facing role required
• 1+ Years Experience in achieving/exceeding sales goals preferred

Skills List

• Communication Responsiveness: Returns phone calls and emails in timely manner
• Consultative Selling: Comfortable and confident with consultative selling
• Intuitive: Ability to act upon insights and perceptions independent of rational thought
• Rapport: Builds rapport with individuals at all levels of an organization
• Articulated: Knowing when to initiate communication and respond

Competencies

• Mattress Firm Core Values Customer First, Integrity Always, Teams Win, Results Matter, Data Driven, Give Back
• Integrity Demonstrates fairness, trustworthiness, and truthfulness.

Knowledge

• A great oral & written communicator
• Detail oriented
• An efficient and productive multi-tasker
• Able to problem solve in a high-pressure environment
• Adapts to new situations, changes, and shifts strategies to meet different types of challenges
• Customer-centered while striving to meet financial goals and expectations on our KPIs
• A team-oriented player with a commitment to excellence
• An articulate, professional thinker, with the ability to make good and quick decisions on customer matters
• Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
• Comfortable with both common and new technologies

Licenses and Certifications

Physical Demands

• Sitting for up to 8+ hours
• Standing occasionally
• Walking occasionally
• Talking frequently
• Hearing Frequently
• Usage of hands and fingers
• Reaching with hands and arms

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.