We are seeking an individual with a positive attitude, strong work ethic, and a desire to grow on our team as a Customer Service Supervisor! This position oversees the sales and customer service aspect of the inside sales group. We are looking for the skilled multi-tasker who loves challenging themselves and is also able to handle any and all problems with both customers and co-workers.

**Location: Works out of our Spring Hill location**

Shift: 8am – 5pm Mon-Fri

Pay: $80,000 - $82,000/year

Benefits: Yes, full benefits after 60 days!

ESSENTIAL FUNCTIONS:

• Consisting of handling quotes for customers and handling customer service issues.
• Communication with vendors on credit issues and customer quotes.
• Responsible for resolving receiving issues.
• Assure service to internal and external customers is effective, timely, and accurate.
• Tests and checks new options and different ways to input data into the system.
• Manage the inside sales representatives' hours and time worked.
• Manage overtime, productivity, and cost per man hour.
• Ensure policies and procedures are followed by employees and initiates corrective action when necessary.

Experience:

• Experience with installation and production of exterior and interior doors is a plus
• DMSI and WMS experience is a plus.