The ADRC Associate will provide support to the organization’s Aging and Disability Resource Center (ADRC) operations. The ADRC Associate is responsible for assisting with answering and directing telephone calls for the ADRC line, conducting Level One Screenings for program referrals, maintaining participant files, data entry in the state’s database system, providing telephone reassurance to program participants, updating Aging & Independent Living marketing material and resource guides, and assisting with waiver applications and follow-up activities. The ADRC Associate must maintain confidentiality of all callers/participants.

1. ADRC Intake: Involves communicating with individuals who call the Aging and Disability Resource Center (ADRC) seeking information and/or services, conducting Level One Screenings (phone assessments) for program referrals, and providing general resources to callers seeking information while maintaining caller/client confidentiality. This duty will consist of:
 Address participant comments/complaints in a professional manner;
 Answer and direct telephone calls;
 Complete Level One screenings;
 Input data into the state database system;
 Maintain accurate call records;
 Provide telephone reassurance to existing participants;
 Mail necessary program paperwork;
 Disseminate information and materials to callers and participants concerning social service programs and resources available in the community; and
 Retain knowledge of service programs and community resources.

2. Department Marketing and Communications: Involves creating and/or updating marketing material for the Aging & Independent Living Department. This duty will consist of:
 Update the ADRC Resource Guide for internal and external use;
 Create presentations on the various Aging & Independent Living programs offered by the organization and the organization’s subcontractors;
 Create graphics/flyers to distribute to participants and prospective participants; and
 Formulate marketing material to be used in press releases and on social media platforms.

3. Application Initiator: Involves assisting with Waiver applications, application mailings, and application tracking. This duty will consist of:
 Complete Medicaid Waiver Management Applications (MWMA) as needed;
 Assist with MAP 115 and MAP 10 mailings;
 MAP 115 and MAP 10 spreadsheet maintenance; and
 Track and follow-up with MAP 115 and MAP 10.

4. Other Duties: Involves any other tasks and assistance needed to support the Aging & Independent Living Department.

Education: High School Diploma/GED or higher. Associate’s degree or higher in a health or human services field is preferred.

Certification and Trainings: Valid Driver’s License required. Employees will be expected to attend professional development trainings related to programs and services provided within the Aging & Independent Living Department.

Experience: Entry Level Position. One (1) year of related experience and/or related internship preferred.

Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, bend; ability to lift and carry approximately 30 pounds; fine motor skills; and operate a vehicle.

Sight; Hearing; Speaking

Indoor office conditions; outdoor conditions during various weather conditions and on various terrains; possible wildlife/animal encounters during home visits; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.

Normal business hours; nights/weekends (special events/training/local meetings); and regular travel within region and state.

Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).

Knowledge:
 Federal and state programs and guidelines for the elderly and disabled;
 Record keeping and reporting requirements;
 Formal and informal resources available for the elderly and disabled;
 Policies related to the Older Americans Act and the Kentucky Department for Aging and Independent Living; and
 Non-profit operations, organizations, functions, and challenges.

Skills:
 Oral and written communication;
 Microsoft Office Suite (Word, PowerPoint, Excel);
 Attention to detail;
 Use of computers and other office equipment;
 Reasoning, problem-solving, and organization;
 Analytical skills;
 Establishing and sustaining interpersonal relationships; and
 Organizing and maintaining accurate files and records.

Abilities:
 Be present and punctual;
 Prioritize work and meet deadlines;
 Work under stressful situations with patience and tact;
 Teamwork;
 Identify workload, be flexible, and prioritize changing workloads;
 Prepare and maintain accurate records;
 Establish and maintain effective working relationships with funding agencies, contractors, officer, and employees of the organization; and
 Maintain confidentiality.