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Posted 1w ago

Social Media Manager - Gaming - Part-time

@ Keywords Studios
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Colombia
RemoteAll Commitments Available
Responsibilities:Engaging players, Moderating community, Coordinate communications
Requirements Summary:2+ years in gaming community management; strong English; knowledge of social platforms; passion for video games; degree in marketing/communication.
Technical Tools Mentioned:Discord, Twitch, Reddit, Instagram, Facebook, social listening tools
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Job Description

Please note that the position is posted in multiple locations, and the role will be 100% remote.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are seeking a dynamic Social Media Manager, available for part-time, to build our presence from the ground up. The ideal candidate has a passion for American Football, a proven track record in driving engagement and retention, and basic asset creation skills.

What are we looking for? Our Social Media Manager has a knack for the following skills:

Communication

  • Engage directly with players by responding to comments on different social media platforms. 
  • Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
  • Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
  • Manage client interactions when the CM Lead is on holiday or sick leave. 
  • Foster and maintain a positive work environment – build engagement, resolve conflicts

Analytics

  • Create reports to analyze content performance and make recommendations based on findings. 
  • Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

Leadership

  • Lead the team when it comes to Paid Social Media 
  • Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
  • Assist with training and coaching of new and existing Community and Social Media Managers. 



Business

  • Develop calendars that include creative ideation and produce relevant and engaging content
  • Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
  • Support campaign planning, audience and trend research and brand building. 
  • Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.Â