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Posted 2d ago

Customer Success & Supply Chain Coordinator

@ RH Aero Systems
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Atlanta, Georgia, United States
OnsiteFull Time
Responsibilities:Coordinate communication, Manage orders, Support operations
Requirements Summary:Experience in customer service, operations, supply chain, or service coordination; strong organization, communication, and multitasking; MS Office; aviation/industrial experience; SAP/ERP familiarity.
Technical Tools Mentioned:Microsoft Office, SAP, ERP systems, Praxedo, OTRS, Ticketing systems
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Job Description

About RH Aero Systems:



RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.



 



Job Summary:



The Customer Success & Supply Chain Coordinator is a cross-functional operational support role responsible for supporting customer communication, workflow coordination, supply chain activities, and service center operational continuity within a smaller service center environment.



Due to the size and structure of the Atlanta operation, this role offers exposure to both customer coordination and supply chain support activities, with close collaboration across technicians, logistics, leadership, and operational support teams.



 



The ideal candidate is organized, adaptable, collaborative, and comfortable operating within structured workflows and evolving operational environments. This role requires strong communication skills, operational awareness, and the ability to balance customer expectations with operational realities.



 



Key Responsibilities:



 



Customer Communication & Coordination




  • Serve as a point of contact for customer order updates and operational communication

  • Provide proactive communication regarding order status, approvals, delays, and shipment readiness

  • Maintain customer communication cadence throughout open orders

  • Coordinate customer follow-up for approvals, missing information, and operational escalations

  • Support customer issue resolution and Quality Notification (QN) coordination

  • Maintain accurate order status and visibility within internal systems



 



Supply Chain & Operational Support




  • Support repair pricing and parts sourcing activities

  • Assist with vendor RFQ activity, lead-time validation, and material tracking

  • Coordinate with technicians, logistics, and leadership to support operational flow

  • Support prioritization of urgent customer requirements and operational escalations

  • Assist with workflow coordination from intake through shipment release

  • Support supply continuity and operational responsiveness



 



Process & Workflow Management




  • Operate within established SOPs, work instructions, and operational processes

  • Support continuous improvement of workflow visibility and communication standards

  • Maintain accurate tracking and documentation within systems such as SAP, OTRS, Praxedo, and Microsoft Office

  • Support process improvement initiatives and operational reporting activities



Cross-Functional Collaboration




  • Work collaboratively across operations, logistics, supply chain, and leadership teams

  • Support issue resolution and operational continuity through effective communication

  • Operate effectively within an international business environment

  • Maintain professional communication across multiple organizational levels and cultures