Company Overview:

MACOM designs and manufactures semiconductor products for Data
Center, Telecommunication and Industrial and Defense applications.
Headquartered in Lowell, Massachusetts, MACOM has design centers and sales
offices throughout North America, Europe and Asia. MACOM is certified to the
ISO9001 international quality standard and ISO14001 environmental management
standard.

MACOM has more than 65 years of application expertise with
multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly
and test, and operational facilities throughout North America, Europe, and
Asia. Click here to view our facilities. In addition, MACOM offers foundry
services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales
channel comprised of a direct field sales force, authorized sales
representatives and leading industry distributors. Our sales team is trained
across all of our products to give our customers insights into our entire
portfolio.

IT Support Administrator

Roles and
Responsibilities:

• Troubleshoot and resolve
  user desktop issues (hardware/software/access/security/business applications)
• Escalate issues to Tier
  3 as needed
• Build, maintain, and
  deploy end-user system images on devices
• Manage all work in the
  service desk ticketing system
• Provide remote support
  for US & International offices
• Perform all work
  according to the defined process while keeping pace with fast business growth
• Assist in developing and
  documenting improvements to current processes
• Conduct one-on-one and
  small group training to end users on supported technologies
• Assist in the ordering,
  receiving, storage, deployment, and retirement of PC assets
• Work with third-party
  vendors to augment the functions of Internal IT
• Travel periodically to
  company locations

Qualifications:

• Great interpersonal
  & customer service skills, and a good team player
• 2+ years of related IT
  Support experience
• Windows 10
  troubleshooting
• One or more PC Imaging
  tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
• Good analytical
  problem-solving skills to isolate and resolve problems
• Experience working from
  a help desk management system
• Able to lift and
  palletize heavy equipment. (PCs, monitors, and printers)
• Strong verbal and
  written communication skills
• Ability to work
  independently and in teams reaching high levels of productivity
• Comfortable switching
  quickly between tasks
• Demonstrates strong
  work ethic
• Ability to adjust to
  unforeseen challenges and think independently to continue toward goal
  resolution
  
  

Other Special Skills:

• Office 365 experience
• iPhone & Android OS
  config & troubleshooting
• Windows 7/10
  troubleshooting
• Macintosh support

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse
workforce.  MACOM will not discriminate
against any worker or job applicant on the basis of race, color, religion, sex,
gender identity, sexual orientation, national origin, age, disability, genetic
information, veteran status, military service, marital status, or any other
category protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonable
accommodations to qualified individuals with physical and mental
disabilities.  If you have a disability and are in need of a reasonable
accommodation with respect to any part of the application process please call
+1-978-656-2500 or email [email protected].  Provide your name, phone
number and the position title and location in which you are interested, and
nature of accommodation needed, and we will get back to you.  We also work
with current employees who request or need reasonable accommodation in order to
perform the essential functions of their jobs.