We are looking for a Customer Care Executive to join our team in Sydney on a permanent full-time basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
The core responsibilities in this role include:
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
Requirements:
- Previous working experience in a similar role (customer service/ administration/ account management)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.
Employee Testimonials
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”
Matt Jones