Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Project Manager 3, Supply MarketPlace (SMP)

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services, and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers and partners. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we continue to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

Job Description

This role reports to the Director Project Management and supports the PMO of the GBT Supply Marketplace (GBT’s proprietary content aggregation and distribution platform). The Project Manager may be assigned to one or more projects related to the expansion of SMP to more geographies and tools, the planning and deployment of new platform features, and/or management of / documentation for the PMO tools and processes. The role has accountability for project planning and execution and process mapping to help efficiently deliver our platform and features. This is a unique opportunity for the job holder to contribute to GBT’s Supply MarketPlace growth.

Principal Accountabilities:

SMP expansion deployment project management:

• Define & maintain all-encompassing deployment project plans with dependencies and dates
• Define rollout plans & phases– including pilots. Place customers in each phase & consider exception criteria
• Document issues & risks and ensure SMP is deployed with a do no harm approach to other products and processes
• Manage communication of deployment plans, issues, risks, and escalations with business stakeholders (e.g., GSE) throughout the project
• Communicate and represent SMP status in cross-functional steering committee meetings to all levels of the organization
• Engage with global teams to ensure alignment with project scope and timelines.
• Provide SMP deployment project management expertise and support to GBT Salesforce and Connect Client teams.
• Partner with the GBT Deployment team to:
  • Create training requirements for new countries or updates in existing countries.
  • Perform constant review of deployment processes across GBT in existing countries.
  • Gather data & info needed to map new deployment processes and maintain existing processes.

SMP feature deployment & integration project management:

• Partner with SMP Product to deploy new features and SMP enabled tools. Tasks may include project planning, execution, process mapping & documentation
• Help roll out needed processes & job aids allowing seamless adoption of features
• Manage configuration projects and associated processes for SMP Product Operations and find optimizations in workflows and processes. With the support of product, identify client supply data needs and collaborate with SMP ecosystem tools to ensure data is collected, maintained, and transmitted to SMP in structured data fields

SMP operational process improvements:

• Map and iterate cross-SMP collaboration process improvements improving efficiencies and removing silos
• Create documentation in support of these processes and train all SMP teams accordingly

PMO tools & processes:

• Support the PMO strategy by creating tools, processes and documentation using Smartsheet, Office 365 and reporting tools
• Support the communication of the PMO. This may include the management of Intranet pages, Confluence pages, creation of newsletters with updated from the product team
• Support the compliance of the PMO. This includes the adherence to specific documentation needs in alignment with finance and legal requirements.
• Support the PMO by creating documentation in support of these processes and train others accordingly

General responsibilities:

• Identify and remove obstacles for SMP on all projects to ensure timely completion
• Coordinate & host project meetings and send meeting notes with clear action items and timelines
• Create and maintain project plans and ensure timely completion of all workstream tasks
• Maintain strong relationships with counterparts from all teams
• Provide professional and detailed status reports on project deliverables
• Responsibility for budgeting where applicable
• Limited travel may be required

Required Qualifications

• 5+ years of solid travel industry experience, understanding of data flows in the travel industry ecosystem
• Excellent project management, coordination, planning, and organizational skills
• Proven experience with agile, waterfall and hybrid project management methodologies
• Experience in product development / product operations / product deployment
• Proven ability to work effectively in a complex, diverse, global, matrix and changing environment
• Excellent written and verbal communication skills
• Ability to navigate the organization, collaborate effectively with multiple stakeholders and overcome project barriers
• Excellent time management, juggling tight deadlines with a focus on quality and details
• Fast learner with the ability to quickly adapt and prioritize focus
• Solid follow through with minimal management                                
• Good Business & Technical Acumen
• Familiarity with travel management. Travel operations or corporate experience is a plus
• Self-starter with strong analytical skills
• Great consultative and creative problem-solving skills
• Fluent in English

The above Job Description is not meant to be exhaustive. Duties and responsibilities may therefore vary over time according to the changing needs of the company.

     

Location

Manchester, United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!