Make an impact before patients even walk through the door.

At NARMC, our Patient Scheduler III team members play a critical role in ensuring patients receive timely, accurate, and seamless access to care. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in precision and patient experience, this role offers both purpose and growth.

 

About Us

North Arkansas Regional Medical Center (NARMC) is dedicated to delivering high-quality, compassionate healthcare to the communities we serve. We prioritize patient-centered care, teamwork, and continuous improvement, creating an environment where employees are supported, valued, and empowered to grow in their careers.

 

Job Summary

The Patient Scheduler III is a senior-level role within Centralized Scheduling, responsible for coordinating complex patient appointments, securing insurance authorizations, and ensuring accurate documentation across multiple systems. This role serves as a key liaison between patients, providers, and departments, while also supporting team development through training, auditing, and mentorship.

 

Key Responsibilities

- Coordinate and schedule complex patient appointments, procedures, and exams across multiple departments

- Secure and verify insurance pre-certifications, authorizations, and required clinical documentation

- Accurately enter and validate patient demographics, insurance, and provider information in scheduling systems

- Serve as a primary resource for scheduling staff, troubleshooting issues and providing guidance

- Train and mentor Patient Scheduler I and II team members

- Conduct audits to ensure accuracy in scheduling, documentation, and adherence to protocols

- Collaborate with physician offices, internal departments, and external stakeholders to ensure seamless scheduling

- Prioritize high-volume calls, orders, and requests based on urgency and patient/provider needs

- Communicate preparation instructions and appointment details clearly to patients

- Maintain compliance with HIPAA and regulatory requirements

- Participate in quality improvement initiatives and process enhancements

- Perform administrative duties including data entry, phone support, and documentation

 

Job Qualifications

Required

- High school diploma or GED

- Minimum 2 years of customer service experience, preferably in a healthcare setting

- Minimum 1 year of experience as a Patient Scheduler II or equivalent experience

- Experience with insurance verification, pre-certification, and authorization processes

- Working knowledge of medical terminology

- Strong communication, multitasking, and organizational skills

- Ability to interpret insurance responses and explain patient financial responsibilities

- Proficiency with computer systems and scheduling software

 

Preferred

- 3+ years of experience working with insurance authorizations in a healthcare setting

- Experience in high-volume call environments

- Familiarity with insurance portals such as Availity

- Typing speed of 45+ words per minute

 

Compensation & Schedule

Pay Range: Based on experience and internal equity

Schedule: Full-time | Day shift (Monday–Friday)

Why Join Us

At NARMC, you’re not just filling a role—you’re supporting a mission. We offer a collaborative environment where your expertise is valued and your growth is supported.

 

Benefits Overview

- Multiple health plan options (PPO and HDHP)

- Dental and vision coverage

- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

- Life insurance and disability coverage

- 401(k) with company match

- Paid leave banks

- Employee Assistance Program

- Tuition reimbursement

- Employee referral bonuses

- Discounts and additional perks