A job that matters: Your Tasks

 

• Define and own the IT Governance Framework, ensuring consistent standards, policies, and methodologies across Global IT.


• Assist in the design, implementation, and continual improvement of ITSM processes (e.g., Incident, Problem, Change, Request, CMDB/Asset, Knowledge, Service Catalogue, Event, etc.).


• Establish IT process management methodology including process documentation standards, controls, KPIs, and reporting mechanisms.


• Lead maturity assessments and drive continual improvement initiatives based on findings and business needs.


• Manage external consulting firms (RFPs, project oversight, value realization) for audits, gap analyses, and advisory services.


• Partner with IT and business stakeholders to ensure governance is embedded in daily operations and supported by leadership.


• Enable process owners and teams through coaching, knowledge sharing, and improvement workshops.


• Ensure compliance with internal and external standards (e.g., ISO 9001, ISO 20000, ISO 27001, COBIT, ITIL, SOX/ITGC).


• Support tool-related governance (e.g., ITSM platforms: ServiceNow, Bee4IT, Jira Service Management, LeanIX, etc.).


• Facilitate executive-level communication, producing governance reports, dashboards, and decision-making materials.


• Utilize AI for productivity increase, own and the IT team, including automation and generative workloads.

 

Experience that matters: Your Skills

 

• 7+ years of experience in IT governance, ITSM, IT process management, or related roles.


• Direct experience working in or supporting large enterprises (5,000+ employees; ideally 10,000+).


• Strong background in ITIL (v3 or v4) with proven hands-on experience implementing ITSM processes.


• Experience establishing governance frameworks and driving adoption across distributed global teams.


• Demonstrated solid understanding of enterprise IT operations, service management tools, and process measurement frameworks.


• Management of external consulting partners, including audits, maturity assessments, and strategy engagements.


• Experience with AI and automation is an advantage.


• ITIL 4 Managing Professional or Strategic Leader is an advantage.


• Lean 6 Sigma certification is an advantage.


• ISO 9001, ISO 20000, ISO 27001 familiarity.


• PMP, PRINCE2 and Agile certifications (nice to have).


• Strong leadership and stakeholder management, able to influence without authority.


• Excellent communication skills, able to translate complex frameworks into practical guidance.


• Structured, analytical, and detail-oriented while keeping a holistic view of the IT landscape.


• Proactive and self-driven, with a continuous improvement mindset.


• Skilled facilitator, capable of leading workshops, governance boards, and cross-team alignment sessions.


• High integrity and professionalism, especially in audit or compliance contexts.


• Ability to operate effectively in a global, multicultural environment.

 

A workplace that matters: Our offering 

 

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  


• Home office allowance  


• 25 days paid annual leave  


• Additional health insurance  


• 102,26 EUR Food vouchers  


• Public transportation card  


• Multisport / Coolfit card  


• Opportunity for flexibility with a hybrid working model  


• Employee Assistance Program (Mental Health, Legal & Financial Counselling)  


• Language training opportunity  


• Brand new modern office premises in a class A Business building  


• Employee referral program  


• Fresh fruits in the office  


• Training and mentorship programs  


• Access to over 15,000 LinkedIn Learning courses to assist in your development